Your trust in our products is very important to us. As our jewelry pieces are often personalized and individually made, special return conditions apply. However, if your item arrives damaged, defective, or incorrect, we will of course be happy to assist you.

1. Returns of Products

As many of our products are individually personalized or specially made, returns or refunds due to dissatisfaction are excluded for personalized items.

For non-personalized products, the statutory right of withdrawal applies. These items may be returned within 14 days of receiving your order, provided they are unworn and in their original condition.

2. Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 14 days of receiving your order at info@amouravienna.com. In such cases, we will gladly offer you a replacement or another suitable solution.

3. Condition Requirements

To process a complaint or return, the item must be in its original condition. Please keep the packaging and all included components.

4. How to Start a Return

To start a return or complaint, please contact us at info@amouravienna.com with your order number and a short description of the issue. After reviewing your request, we will provide you with further return instructions.

5. Return Shipping Costs

The customer is responsible for return shipping costs unless the item was delivered damaged or defective.

6. Refunds

Once your return has been received and inspected, we will process your refund within 14 business days. Refunds will be issued using the original payment method. Shipping costs are non-refundable unless the issue was caused by our error.

7. Exchanges

As many of our products are individually made or personalized, we do not offer direct exchanges for personalized items.

Non-personalized products may be returned under the statutory right of withdrawal and reordered separately.

8. Contact

For any questions regarding your order or delivery, you can contact us at any time at the following email address: info@amouravienna.com